It's great to receive positive feedback from customers. It makes you feel appreciated, like you're doing a fantastic job. Negative feedback or feedback containing tips for improvement doesn't always feel so great and usually, this type of feedback is usually met with resistance and disappointment. Some businesses even ignored completely.
What you might not realise, is that every piece of feedback you receive whether good, bad or somewhere in between is crucial to the success of your business and this week, I'm going to show you how to use it.