They say that the British are a nation of complainers. So, whether you are a small business or a multinational, you’re going to have to deal with complaints. Often, these complaints are more common as your business grows and you experience periods of strain, but you need to ensure that they are handled quickly and appropriately to ensure customers are kept happy.
 
And it’s not always easy to know where the complaints are going to come from, especially when you are starting up. So keeping a record of complaints becomes ever more important.

Since Christmas, the majority of new requests that we've received have centred around communication.

Business Owners who are struggling to keep up with their communication have fallen behind with emails and voicemails and in doing so have missed vital customers, suppliers and PR opportunities.

Therefore, we thought that it would be a good idea to go over why communication is so important and how we can help you to stay on top of it and never miss another opportunity.

Customer Service is usually a tiresome and difficult thing for most businesses to deal with. In this article I'm going to explain why Customer Service is one of my favourite things about business!