The Importance of Communication

Since Christmas, the majority of new requests that we've received have centred around communication.

Business Owners who are struggling to keep up with their communication have fallen behind with emails and voicemails and in doing so have missed vital customers, suppliers and PR opportunities.

Therefore, we thought that it would be a good idea to go over why communication is so important and how we can help you to stay on top of it and never miss another opportunity.

Communication connects you to your customers and it's something that should be at the forefront of any business.

Communication is such an integral part of your business that half of the time you may not even realise you're doing it.

Yes, things like emails, telephone calls and face to face meetings are the primary forms of communication but what about your advertising, social media, newsletters and live chat? 

When you use any of these tools you are communicating directly with your customers, potential customers, suppliers, potential suppliers and PR.

Think about it! 

Whenever you answer the telephone or write an email you're making an impression to your customer/potential customer and every time you miss an instant chat or it takes more than 1-2 hours to answer an email or return a phone call what kind of impression are you sending out there?

The same goes for your social media and advertising. The message that you are putting out about your brand and your company needs to be consistent and true. If you put out a message stating that you have excellent customer service you need to honour that promise. What's stopping a disgruntled customer from publicly commenting on your Twitter feed, for example, that no one returned their call from 2 days ago?

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How We Can Help

To ensure that you stay on top of your communications so that you're always making the best impression our Virtual Assistant Service covers a range of Customer Service tasks including;

• Email Answering
• Inbound & Outbound Telephone Calls
• Live Chat Monitoring
• Social Media Updates
• Newsletter Creation
• Blog Writing

We will work with you to ensure that your customers and suppliers are always 100% satisfied with their correspondence with your company; whether it's general enquiries, problem solving or PR.

To discuss how we can help you simply email us here.

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