In order for any for-profit business to be successful, it must be for-people before anything else. When customers decide to spend money on your service or product, they do so by expecting to be served in the best way possible. That’s what customer service is for. Otherwise, if the service isn't satisfying, they may go shopping elsewhere. This holds true whether you are oriented on service or product and whether you're a B2C or B2B business.
Around the world, a staggering 96% of customers are saying that customer service is a major factor in their choice of loyalty to a brand. Great customer service will create a satisfied and loyal audience, the business will experience growth in the best way possible and the customer experience level will rise substantially. However, just one wrong Facebook or Instagram complaint or dozens of bad comments and reviews will ruin the years of effort that went into building a high-quality business reputation.
For small businesses, one of the better ways of achieving such high-quality customer service comes with using a virtual assistant to deal with all the nuances.
The internet is full of dire warnings about GDPR (EU General Data Protection Regulation). Non-compliance will be punished by heavy fines, they say: you’ve got a lot of work to do to reorganize all your data and mailing lists. You’d better pay a consultancy a large amount of money to help you, is the implied message.
How much of that is really true? And how much of it applies to you?
The emergence of the gigging economy has given rise to the virtual assistant, resulting in quite possibly the most convenient marriage of work-life balance and productivity imaginable.
Freelancing is a popular career stepping stone for many, yet with this form of work comes a raft of responsibilities that such people are unlikely to have contended with before. Invoicing, call handling and basic office administrative duties are essential when you work for yourself, but can be nothing more than a distraction when just starting out
As a self-published author, your life can be pretty hectic.
If you're not starting a new project, you're probably already working on one (or several). Maybe you're editing your latest creation, researching a fact that you need to reference, proofreading your work, sending out ARC copies to bloggers and reviewers, arranging interviews, updating your blog to keep your readers up to date on what's coming next, answering emails from your readers, dealing with press enquiries, submitting your finished manuscript for publishing and then you have to move onto marketing which can include signings, book tours, email newsletters, social media, more blog updates etc.
With all of this going on and the characters buzzing around your head, who's stories just want to be told, it can be hard to focus on the one thing you love doing most, writing.
How much time each day do you spend actually making money? Now how much time do you spend answering emails, posting to social media, writing this weeks' blog post or doing other unpaid admin tasks?
You can save yourself money today by outsourcing one or more of these tasks that take up more time than you think:
Happy New Year!
Are you excited for 2016? Do you have any new year's resolutions? We have another one for you to add to your list - Hire a Virtual Assistant!
Why? Because running a small business or start-up is hard but by taking advantage of the benefits that go with hiring a Virtual Assistant you could see a vast improvement in the running of your business in the new year.
Christmas is, without a doubt, one of the busiest times a year for most small business owners.
The Tax Return deadline is right around the corner, higher volumes of sales and enquiries are coming through and you have to buy Christmas gifts for your staff (to name but a few)!
It's easy to find yourself completely stressed with all of the extra work that you need to take care of and worried that you won't actually get to take a break at all this holiday.
I've put together this guide to show you just how your virtual assistant can help you enjoy yourself this Christmas.
We'll be running one competition every week on Facebook and Twitter giving you the chance to win a FREE £14 Virtual Assistant Credit!
If you're just setting up your business or you've reached a point where you need a helping hand but don't have enough work to take on a permanent member of staff, it's easy to feel overwhelmed and to work yourself too hard.
I've been there, done that, got the t-shirt, washed it and worn it over and over again!
That's why I want to help you understand how the right VA can add great value whilst freeing up some of your time to focus on yourself and your growing business.
The UK has been hit by a barrage of bad weather over the past month and it's bad news for business.
Businesses are not only finding it difficult to generate income in the current economic downturn but due to the unseasonal weather, summer sales are expected to take a huge hit. At the same time staff are prone to illness, offices are closing and morale is running low.