When you first start up a new business it can take some time before it starts to make any kind of significant profit so many people continue to work full-time and run their new business on the side, at the same time.
It makes sense because you need money coming in to pay the bills while you work on getting your company up and running; however it can take a lot of hard work and very long hours to work two jobs effectively.
If you are planning to run your business alongside a full-time employed position there are quite a number of elements to take into consideration, not the least of which is managing your own health and wellbeing at what will be a very busy and stressful time.
To give us some tips on how to balance both we asked the experts from Crunch.co.uk and they gave these useful tips.
In order for any for-profit business to be successful, it must be for-people before anything else. When customers decide to spend money on your service or product, they do so by expecting to be served in the best way possible. That’s what customer service is for. Otherwise, if the service isn't satisfying, they may go shopping elsewhere. This holds true whether you are oriented on service or product and whether you're a B2C or B2B business.
Around the world, a staggering 96% of customers are saying that customer service is a major factor in their choice of loyalty to a brand. Great customer service will create a satisfied and loyal audience, the business will experience growth in the best way possible and the customer experience level will rise substantially. However, just one wrong Facebook or Instagram complaint or dozens of bad comments and reviews will ruin the years of effort that went into building a high-quality business reputation.
For small businesses, one of the better ways of achieving such high-quality customer service comes with using a virtual assistant to deal with all the nuances.