The only way to ensure that your company will continue to not only thrive, but grow in the future, is to look after your customer base. Learning how to review customer satisfaction levels is an important aspect of your development programme. It will help management tweak long-term plans and goals, implement strategies to improve individual employee performance and help to increase the effectiveness of marketing strategies and direct customer interaction and policies. Confession time: I live by my to-do list.
Without it, I’d have to sack myself, because I’d get absolutely nothing done. I’d miss deadlines, prioritise the wrong stuff and never make headway on the biggest tasks. However, just like anyone who relies on a to-do list to get through the day, I know the perils of falling behind. Unfortunately, it’s not always that obvious when you’re losing ground on your tasks. Often, the degree to which you’re becoming overwhelmed with work creeps up on you unawares. Today, you can learn from my mistakes, with these five killer signs that you’re over-stretching that to-do list: GDPR Countdown - What your small business needs to know about the new data protection regulations21/9/2017
The internet is full of dire warnings about GDPR (EU General Data Protection Regulation). Non-compliance will be punished by heavy fines, they say: you’ve got a lot of work to do to reorganize all your data and mailing lists. You’d better pay a consultancy a large amount of money to help you, is the implied message.
How much of that is really true? And how much of it applies to you? Every year, hundreds of thousands of students graduate from university and seek to enter the working world. With various levels of experience, and a willingness to learn, it can often feel as though business owners and employers have the pick of the lot. However fruitful the number of job seekers may be, it is now the case that businesses are competing with each other to hire and retain capable employees. With large companies having more prestige, and a larger budget to entice these millennials, it can often be the case that small business owners have a lower staff retention rate, as people seek to progress in their careers (and larger companies poach them).
They say that the British are a nation of complainers. So, whether you are a small business or a multinational, you’re going to have to deal with complaints. Often, these complaints are more common as your business grows and you experience periods of strain, but you need to ensure that they are handled quickly and appropriately to ensure customers are kept happy.
And it’s not always easy to know where the complaints are going to come from, especially when you are starting up. So keeping a record of complaints becomes ever more important. Any great employer will understand that their employees make for the success of the company.
Productivity is often an indicator of morale within a working environment. If employees are unhappy, then productivity will be low, and if productivity is low, then the success of the company will plummet. Here are some simple steps to follow to ensure the happiness of your employees and the success of your business: Being your own boss and owning your own business is a dream shared by many.
Any great entrepreneur will agree that starting up a business is no easy ride, whether you have the funding, the advertising, the marketing or the employees down to perfection, expect a lot of turbulence along the way. Here are some simple tips to ensure that your initial days, weeks, months and years as a new business owner are set for a smoother journey: Flexible working is on the rise as more and more people are choosing to prioritise a healthy work-life balance. It’s a popular choice with new mums as flexible working allows them to fit work around their home commitments, and more office workers are looking for an alternative to the dreaded commute, even if it’s only for a few days a week.
Working from home can be the life saver that your small business needs. You can cut overheads, claim back a percentage of your household running expenses and, if you outsource, you can cut staffing costs too.
However, working from home isn't without it's challenges but with these four tips you can stay productive and make the most out of running your small business from home. Building a business from the ground up takes hard work, and only those who are determined and prepared for the inconceivable will succeed. Starting your own venture will never be easy, but any entrepreneur will tell you it’s worth the hardship for the rewards - whether it’s a planned turnover after five years, or just the ability to say to yourself that you’ve successfully created your own company. However, there are tips you can use, and skills you can develop, that will give you a much better chance of success.
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