Admin Angels UK 2015 Improvements

23/7/2015

It's been a super busy year so far for myself and Admin Angels UK.

I came back to work in January after having my baby last year and since then so much has changed.

I've continued working with my amazing clients and I've also had the pleasure of starting to work with some fantastic new clients as well.

For me, 2015 has been a year of new beginnings and new challenges in my personal life and I've been working really hard to improve the Admin Angels UK service for all clients.

So, here's my breakdown of what's changed and what's still to come in the next half of 2015!

What's Changed?

Redesigned the Admin Angels UK website so that it's better aesthetically whilst being much easier to navigate.
Produced a new video (go and check it out on our homepage) to highlight the key things that we can help you with.
Implemented a new scheduling system which has produced a distinct decrease in the time it tasks to complete your tasks.
Worked with new systems and software including; Zendesk, Asana, Evernote, Wunderlist and MailChimp.
Learnt new skills including; blog SEO and creating Google Alerts.
Improved our social media management service.
Taken on a new member of staff specialising in new services to be released later in the year.

What's Still to Come?

Launch our new website design, SEO and website management services.
Launch our new customer support plans.
Implement our new ticketed help desk system to improve response times and time taken to complete tasks. This will also provide you with the ability to track the status of your tasks.
Produce monthly business advice and tips newsletters to aid with the running of your business.
Learn new skills to provide additional services including; copywriting, transcription, video marketing and creation of auto responders.

I'm also considering bringing back our free 20 minute consultation phone call and a 30 minute monthly call to discuss your requirements for each month. If either service is of interest to you, please vote in the polls at the bottom of this article.

Rates Change

As you can see, it's already been a busy year and I'm planning so much more to improve the Admin Angels UK service as the year continues.

This year has also brought another change, in the form of the 2015 Budget, during which, the Government announced that the UK minimum wage will be increasing in April next year.

To accommodate this wage increase and to continue providing an excellent quality virtual assistant service we have reviewed our rates. Don't worry, it's nothing major and the rate for existing clients will not change for at least another 6 months but we will talk to you about this individually and will work with you to accommodate your budget.

The Admin Angels UK hourly rate is now £15 per hour. However, I can assure you that this is still a great deal less than the majority of other UK-based VA's and I am still dedicated to providing a friendly and professional service.

This increased hourly rate has allowed me to hire a new member of staff who will help to provide new services to better your business whilst implementing new systems and learning new skills to further benefit you!

Since starting Admin Angels UK in February 2013, I am now a much more experienced VA. I can complete tasks quicker and I help to attract and retain customers for my clients on a daily basis.

I can also promise that your emails will be answered quickly and tasks will be completed efficiently as there is no waiting list. I only work with a select number of clients and so your business will always be my priority.

New Social Media Plans

The social media pricing system has also changed. After listening to feedback from our customers who use the service, I have split the social media management service into two, monthly plans with added bonuses to each.

These plans will provide you with monthly social media coverage to ensure that your channels never fall quiet, leaving potential clients disinterested.

We have also added new features such as monthly analytics reports to keep you clued-in on how your social media presence is performing.

Any Questions?

I do hope that you're happy with the service that I provide and I look forward to working with you and your business!

If you do have any questions or concerns regarding anything in this article please don't hesitate to get in touch. I'm also more than happy to refer you to another VA who I have worked with or a freelance finding service if my services are not within your budget.