Admin Angels UK

  • Home
  • Services
    • Social Media Packages
    • For Small Business
    • For Authors
  • Testimonials
  • Blog
  • Contact
  • More...
    • About Us
    • FAQS
    • Terms and Conditions
    • Sample NDA
  • Home
  • Services
    • Social Media Packages
    • For Small Business
    • For Authors
  • Testimonials
  • Blog
  • Contact
  • More...
    • About Us
    • FAQS
    • Terms and Conditions
    • Sample NDA

Admin Angels UK Blog

Advice and support for small business owners and authors. 

How To Say No!

6/10/2013

 
No Button
When you first startup in business it's all about saying "yes".

You've already said a huge "yes" to taking a big risk by actually starting your business and that's a great example but as your business gets underway you may start saying "yes" all too often when really you should be saying "no" or at the very least "maybe"...
I recently saw a film called 27 Dresses starring Katherine Heigl and James Marsden. It's a romantic comedy centred around a woman who is always the bride and never the bridesmaid but when her sister is about to marry the man that she thinks she's in love with, she starts to lose it.

There's a scene in the movie where James Marsden's character helps Katherine Heigl's character to stop saying yes to everybody and to learn how to say no.

You can check it out below because it's a great start to what we're covering in today's blog.

The "yes" Scenario

There are several examples of bad "yes" scenarios but I'm going to use one that will probably resonate with every business owner and startup.

When you first start your business, making sales and building customer relationships is everything. Let's face it, your business needs customers to survive, so it's great when you start receiving enquiries and generating good leads.

This scenario applies to both services and products, so no matter which you deal with, pay attention.

Let's say that a potential customer comes to you and says, "I'm really interested in buying X product/service from you but I need it doing faster/cheaper (take your pick)".

At this point, the potential customer has you strapped to the tracks as a speeding train approaches. You are faced with two options;

  • Say no and risk losing this potential customer to one of your competitors
  • Say yes and whilst you may struggle to meet this customers demands you will win the customer

So, you make the only logical choice - you say "yes" because you don't want to lose the customer or leave a negative impression so early in the stages of your business and by doing so you're steam-rollered by your customer.

You may not have assessed whether or not you can afford or physically manage the deal that you have just committed to your now happy customer but it doesn't matter...you have to do it anyway.

Now you find yourself trapped in a bad customer relationship.

Your customer will expect the same special treatment from you each and every time for the length of the contract/agreement and what's stopping this customer from telling other people about their special deal giving you no choice but to say yes to everyone else?

Before you know it your business is out of pocket and out of time. You'll fall behind on deadlines, overbook more work than you can manage and you won't be making enough to cover all of your overheads.

Have you ever been in this situation? Come back next week for the second part of this blog to find out how to say "no" to your customers without leaving a negative impact. We'll also be giving you advice on how to rectify an uneven customer/business relationship and we'll help you to manage your customers expectations.

Comments are closed.
    Follow @adm1nangelsUK

    Author

    Kayleigh Brindley
    Picture

    Categories

    All
    Authors
    Customer Support
    Guest Posts
    Management
    Marketing
    News & Updates
    Office
    Other
    Our Favourite Online Tools
    Productivity
    Social Media
    Special Offers
    Virtual Assistant
    Websites

    RSS Feed


    Archives

    May 2023
    March 2023
    February 2023
    December 2022
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    May 2020
    April 2020
    March 2020
    February 2020
    December 2019
    August 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    August 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    September 2017
    August 2017
    June 2017
    April 2017
    March 2017
    February 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    June 2016
    May 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    July 2015
    June 2015
    May 2015
    January 2015
    December 2014
    July 2014
    April 2014
    March 2014
    February 2014
    January 2014
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013

What do my clients say?

/

  • 1
  • 2
  • 3
  • 4
  • 5
Kayleigh is quite simply one of the most efficient VAs I have ever worked with. Whatever I ask for is delivered without fuss, with appropriate reminders, and often with a good suggestion proffed too. She has brought clarity and consistency to some complex newsletter and events tasks I had been struggling with. She works very effectively with others too. I have reason to be grateful to Kayleigh every week and so happy she is part of our team. ​
ALLi

Orna Ross

Director
/
The Alliance of Independent Authors (ALLi)

  • 1
  • 2
  • 3
  • 4
  • 5
See more testimonials...

society of virtual assistants certification


Home | Services | Testimonials | Blog | Contact Us
Admin Angels UK is protected by Copyscape
Copyright © 2023 Admin Angels UK. All rights reserved.
Terms and Conditions | Website Terms of Use | Privacy Policy